Support
Watch how-to videos, explore FAQs, or submit a service request to our customer service team. We’re here to help.
Helpful Tips
These how-to videos will make operating and maintaining your product easy.
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Maintenance Tips
Once your windows are installed, you'll want to care for them so they look great for years to come.
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Dealing with Seal Failure
Windows that appear foggy may be suffering from seal failure. Learn what causes this issue and how you can fix it.
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How to Fix Dropping Windows
Fixing a window that won't stay up is easy and only requires a screwdriver.
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How to Operate Single-Hung or Double-Hung Windows
Learn how to operate your new single-hung or double-hung windows.
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How to Operate Sliding Windows
Learn how to operate your new sliding windows.
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How to Control Condensation
Do you have condensation on your windows? Find out why, and learn how to control indoor humidity in this video.
Do you have specific questions about operating and maintaining your new windows? Get in touch with us.
If you have questions, we have answers.
Frequently Asked Questions
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Should you experience problems with your replacement windows, we can help you quickly resolve most of them when you check out our Support page. Here you can find videos and guides that address some of the most common questions we receive. If you need further assistance, feel free to contact our showroom during normal business hours.
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Yes. Replacing your old windows with new Window World replacement windows can help raise the value of your home for a high return on investment.
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At Window World of Washington D.C., we proudly offer a wide range of window styles for our customers, from traditional to contemporary. All of our windows are built for easy operation, improved curb appeal and increased energy efficiency. Explore our window styles and discover the best fit for your space.
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No. Window World does not provide repair or replacement services for window screens or broken window glass. (If you are a Window World customer, please contact us to discuss your product warranty.)
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Yes. Window World of D.C. offers a wide selection of color options, glass designs and door styles to personalize your home. You can easily match your style and individual taste. Explore our door styles to customize your home’s look.
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Yes. Our replacement doors offer excellent thermal insulation to keep your home consistently comfortable throughout the year. Crafted with superior weather-stripping and Low-E glass, our energy-efficient doors retain heat in the cooler months and reflect it in warmer months.
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Yes. Our replacement vinyl siding series require little maintenance yet still hold up against the harshest of storms. Built with thick panels and advanced lock designs, our siding provides superior holding power, keeping it tight on walls—even in extreme winds.
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Our replacement siding is engineered with the highest performing vinyl, plus insulation. Vinyl siding protects your home, keeping it beautiful for a lifetime.
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Yes. All RainPro gutters are designed to look seamless with your home’s architecture. They’re custom formed and cut to exact dimensions at your home to ensure a perfect fit. Available in an array of color options, our gutters can easily be matched to your home’s exterior.
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Yes. We provide professional gutter installation in D.C. for your convenience. You’ll love the way your home looks and performs with RainPro gutters installed by a Window World of Washington D.C. professional.
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Yes. Window World partners with CertainTeed, North America’s leading brand of replacement roofing. We only trust the most distinguished and qualified roofing contractors in Washington, DC to ensure timely installation and excellent customer service.
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When determining the best roofing for your home, you should consider the reputation of the brand and its weather-proof capability. Window World offers industry-leading replacement roofing that’s built strong to withstand the harshest conditions. Plus, it comes in a broad selection of rich colors to match your style.
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Yes. For your peace of mind, all of our roofing styles are backed by SureStart™ PLUS extended warranty coverage to ensure protection of your investment.
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Most homeowners complete home improvement projects in spring and fall, but Window World of Washington D.C. provides replacement services throughout the year. In fact, we complete cold weather installation during the winter months.
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Most installations will be completed in as little as one day. On the day of your installation, we’ll quickly and carefully replace your old products with your new windows, doors or siding. Once installed, we’ll provide a final clean up before reviewing the finished product with you.
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Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
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Yes. When it comes to installing your new windows, doors or siding, our factory-trained installers are here to ensure you receive the smoothest installation possible.
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No. We do not sell windows for self-installation. Our professional installation process is part of our award-winning product.
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Window World of Washington D.C. offers flexible financing options to help you enjoy your new replacement products when you want them. Your Window World expert will work with you to find the best payment plan for your project.
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During your free in-home estimate, you’ll receive the price of your replacement products. Every project is custom so we are unable to give specific pricing information over the phone or online.
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Yes. Window World of D.C. doesn’t make you wait to renovate your home. With our special offers, we make replacing your windows, doors or siding more affordable than ever. Learn more about our special offers on our promotions page.
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Yes. When you purchase Window World products, you’re getting much more than new windows, doors and siding. Just as important, you get the peace of mind that we’ll stand behind our products with our best-in-class limited lifetime warranty.
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Yes. Designed with energy-efficient features, our replacement products help to lower your energy bills, keeping your home comfortable year after year.
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Our estimate process is simple. A Window World professional will come to your home to discuss the best replacement options to fit your budget as well as your style. Our expert will ensure all your questions are answered, spending the time to provide product demonstrations and inform you on energy-efficient opportunities.
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A virtual consultation is our way of practicing social distancing and self-isolation while still allowing you to keep your home improvement projects moving. During your virtual consultation, you will talk one-on-one, via video chat, with a Window World design consultant. He or she will discuss your home project, your goals, and help you determine which Window World products and styles will help you meet those goals.